Billing

Total charges incurred are generally billed to the client’s credit card 24 to 48 hours after the transportation has been completed. Any charges before the trip are at the discretion of NOLA Black Car. 

Airport Transfers

NOLA Black Car provides a flat rate for airport pickups and drop-offs to or from MSY in the immediate metro New Orleans area.  The airport transfer rate is based upon a pickup and drop-off without any associated delay or waiting time exceeding fifteen (15) minutes for passenger arrival to the baggage claim area from the flight landing time.  This does not include waiting for checked baggage to arrive on the carousel. Thereafter, wait time will be charged at $15 for each additional 10 minute period. Wait time past 45 minutes will revert the trip to hourly minimum pricing.  Your vehicle is dispatched according to the flight’s estimated time of arrival as provided to NOLA Black Car by MSY’s automated system (NOLA Black Car is not responsible for delays caused by the airline’s automated system). 

Point to Point Transfers

NOLA Black Car may provide point-to-point transfer rates for local pickups and drop offs within the immediate New Orleans metro area.  Wait time beyond the fifteen (15) minute “grace” period as well as for extra stops or indirect routing are charged additional, or charges may revert to the prevailing hourly rate. All changes are at the discretion of the manager, on a case by case basis. 

Hourly Service

NOLA Black Car provides an hourly rate for all other services, including out of town transfers, based on a three (3) hour minimum charge.  Hourly or “As Directed” services allow for multiple stops and wait time as directed by the client. Vehicle will stay with the client or at their stop locations (as parking availability allows) for the entire trip duration.  Travel time may be charged on a “garage-to-garage” basis and is made a part of the respective three or more hour minimums. Excess time will be billed in 30 minute increments.

Cancellations & Changes

NOLA Black Car understands that cancellations are sometimes necessary and unavoidable.  

For local service in the New Orleans metropolitan area, we generally accept cancellations on airport transfers, without a charge, 6 hours or more prior to the scheduled pick-up time. 

Any hourly trip can be cancelled, without a charge, 24 hours or more prior to the pick-up time (or garage time for out of town pick-ups).  

In some cases, cancellation notices may vary due to conditions, events, and unforeseen circumstances. All changes are at the discretion of NOLA Black Car, on a case by case basis.

No Shows

If you do not see your chauffeur please try his or her cell phone which should have been provided to you. If you cannot reach them, please call our office immediately at 504-408-2232 to avoid the full-charge “no-show” fee.

E-Mail Communication

We accept new reservations, changes and cancellations by e-mail (info@nolablackcar.com) with adequate notice.  Although we do operate 24/7/365, it is recommended that you confirm any request sent after normal business hours and on major holidays.  If your needs require attention in less than eight hours, please call our office at 504-408-2232.

We cannot guarantee cancellations, changes or new reservations unless sent to info@nolablackcar.com with adequate notice.

You should always get an e-mail confirmation of a new reservation, any changed reservation or cancelled reservation.  If you do not receive such e-mail confirmation, please contact us right away. Please review all confirmations for accuracy of details such as date, pick-up time and location, and any additional notes you need added to the trip.

Arrival Time

NOLA Black Car and its chauffeurs always prepare in advance to avoid unnecessary delays in arrival time.  However road, traffic and weather conditions are oftentimes beyond the reasonable control of the company and the chauffeur.  No refunds can be given as a result of late arrivals due to such conditions or other occurrences out of the reasonable control of the company or chauffeur. All issues to this fact will be handled at the discretion of the manager on a case by case basis. 

Baggage and Other Property Transported

NOLA Black Car cannot not assume responsibility for the handling or maintenance of any baggage or other property, nor for any property left in the company’s vehicles.  We will do everything possible to secure and retrieve any belongings left in the vehicle. Please always check thoroughly prior to leaving the vehicle for all your personal belongings.

Excess Cleaning & Damage

If, during or after the transportation service, the company is required to expend an extended amount of time and material to clean the vehicle due to acts of the client or any passenger (i.e., spilling food & drinks, vomiting, prohibited smoking, excessive trash) , the company, at its discretion, will charge client additional fees to cover such expense.  Damage to the vehicle in any way caused by actions of the client or any passenger will be charged in full to the client. The minimum clean up fee is $200.

Smoking Strictly Prohibited

Smoking in all vehicles is strictly prohibited.  Smoking in the vehicle by the client or any passenger will result in an automatic minimum $250 charge.  Damage caused by smoking activity will also be charged to the client. Any days the vehicle must remain out of service to remove the smoke smell from the vehicle will be charged to the client at the full hourly rate for 10 hours of service each day.

ADDITIONAL CHARGES

Wait Time (Airport & Point-to-Point Transfers)

For airport arrivals NOLA Black Car offers a 15-minute grace period from the updated arrival time for passengers to arrive at the baggage claim area.  Thereafter, wait time will be charged at $15 for each additional 10 minute period. For any lost luggage issues, if the passenger wishes to stay and wait for their bags, the additional wait time will be charged at the prevailing hourly rate at the hourly minimum. If they wish to release the vehicle and find a different way to their destination, it will be billed as a full charge “no show” trip and will be billed the original Point-to-Point arrival fee. 

Any wait time fees for delayed baggage due to weather or any other circumstance will be decided at the discretion of NOLA Black Car. 

Wait time past 45 minutes for passenger arrival (not including baggage wait time) from updated arrival time for all commercial flights will revert the trip to hourly minimum pricing.

For all other transfers, a 10-minute grace period will be granted, thereafter, wait time will be charged at $15 for each additional 10 minute period.

Wait time past 30 minutes from scheduled pickup time will revert the trip to hourly minimum pricing.

For any in-town hourly service, all billing begins at scheduled pickup time, no matter what time the passenger gets in the vehicle. For any out of town pickups, all billing is determined by the garage time and wait time would just continue the hourly time of the service. Garage time is when the vehicle would have to leave to arrive at the pickup on time and it is determined at the discretion of NOLA Black Car. 

Stops (Airport & Point-to-Point Transfers)

Extra stops, including extra airline stops are charged a minimum $30 per “en-route” stop and include a maximum 15 minute wait period at the stop.  Additional wait time is charged at the prevailing hourly rate in quarter hour increments.

Other Charges

Other charges include reimbursement for tolls, bridges, parking and airport, licensing and event fees. All fees that are previously known about, such as tolls for a predetermined location, will be included in the original price quote. 

Meet & Greet Services

On request, meet & greet services will be charged at $15. This includes any services out of our normal charge.

Included in the normal charge, chauffeurs will greet all arrivals at MSY at the bottom of the escalators in the baggage claim area with a name sign. Chauffeurs will greet all hotel pickups either in the lobby of the hotel, or right outside the hotel doors, depending on availability. 

Holiday & Off-Hour Surcharge

A $20 surcharge will be added to the base fare on ALL TRIPS that take place between the hours of 12:00 am – 6:00 am each day.   

A special holiday fee of $35 will be charged to your bill on the following holidays: New Year’s Day, Thanksgiving Day, Christmas Day and Christmas Eve & New Year’s Eve after 5:00 P.M.

Premium increases in hourly rates and hourly minimums may also apply on these holidays and during these off-hour times, as well as during other premium events and dates, which will be told to you at the time of booking. All rate changes are at the discretion of the manager on a case by case basis.

These terms will also apply to airport arrivals and departures, whether scheduled or caused by delay.

Staff Accommodations

On occasions that require overnight travel for chauffeurs, onsite coordinators or other client-dedicated staff, lodging, meals, and a possible per diem should be arranged and provided for by the client. An estimated cost will be discussed when booking, however, it is also subject to change based on fluctuations in pricing of lodging. 

Rates, charges, and terms are subject to change without notice at the discretion of NOLA Black Car.