Unless otherwise agreed to in writing, the following Terms & Conditions apply.
Total charges incurred are billed to the client’s credit card 24 to 48 hours prior to transportation.
NOLA Black Car provides a flat rate for airport pickups and drop-offs to or from MSY in the immediate metro New Orleans area. The airport transfer rate is based upon a pickup and drop-off without any associated delay or waiting time exceeding fifteen (15) minutes. This does not include waiting for checked baggage to arrive on the carousel. Your vehicle is dispatched according to the flight’s estimated time of arrival as provided to NOLA Black Car by MSY’s automated system (NOLA Black Car is not responsible for delays caused by the airline’s automated system). Billing shall revert to the prevailing hourly rate in the event the client is delayed, or the waiting time is exceeded, beyond the allotted fifteen (15) minutes.
Point to Point Transfers
NOLA Black Car may provide point-to-point transfer rates for local pickups and drop offs within the immediate New Orleans metro area. Wait time beyond the fifteen (15) minute “grace” period as well as for extra stops or indirect routing are charged additional, or charges may revert to the prevailing hourly rate.
NOLA Black Car provides an hourly rate for all other service based on a two (3) hour or more minimum charge. Hourly or “As Directed” services allow for multiple stops and wait time as directed by the client. Vehicle will stay with the client or at their stop locations (as parking availability allows) for the entire trip duration. Travel time may be charged on a “garage-to-garage” basis and is made a part of the respective three or more hour minimums. Excess time will be billed in 30 minute increments.
Cancellations & Changes
NOLA Black Car understands that cancellations are sometimes necessary and unavoidable. For local service in the New Orleans metropolitan area, we generally accept cancellations on airport transfers without a charge 24 hours before the scheduled pick-up time. In some cases, cancellation notices may vary due to conditions, and events.
If you do not see your chauffeur, please call our office immediately at 504-408-2232 to avoid the full-charge “no-show” fee.
We accept new reservations, changes and cancellations by e-mail (email@example.com) with adequate notice. Although we do operate 24/7/365, it is recommended that you confirm any request sent after normal business hours and on major holidays. If your needs require attention in less than eight hours, please call our office at 504-408-2232.
We cannot guarantee cancellations, changes or new reservations unless sent to firstname.lastname@example.org with adequate notice.
You should always get an e-mail confirmation of a new reservation, any changed reservation or cancelled reservation. If you do not receive such e-mail confirmation, please contact us right away.
NOLA Black Car and its chauffeurs always prepare in advance to avoid unnecessary delays in arrival time. However road, traffic and weather conditions are often times beyond the reasonable control of the company and the chauffeur. No refunds can be given as a result of late arrivals due to such conditions or other occurrences out of the reasonable control of the company or chauffeur.
Baggage and Other Property Transported
Nola Black Car cannot not assume responsibility for the handling or maintenance of any baggage or other property, nor for any property left in the company’s vehicles. We will do everything possible to secure and retrieve any belongings left in the vehicle. Please always check thoroughly prior to leaving the vehicle for all your personal belongings.
Excess Cleaning & Damage
If, during or after the transportation service, the company is required to expend an extended amount of time and material to clean the vehicle due to acts of the client or any passenger (i.e., spilling food & drinks, vomiting, prohibited smoking, excessive trash) , the company, at its discretion, will charge client additional fees to cover such expense. Damage to the vehicle in any way caused by actions of the client or any passenger will be charged in full to the client. The minimum clean up fee is $200.
Smoking Strictly Prohibited
Smoking in all vehicles is strictly prohibited. Smoking in the vehicle by the client or any passenger will result in an automatic minimum $250 charge. Damage caused by smoking activity will also be charged to the client.
Wait Time (Airport & Point-to-Point Transfers)
For airport arrivals Nola Black Car offers a 30-minute grace period from the updated arrival time. Thereafter, wait time will be charged at $15 for each additional 10 minute period.
For all other transfers, a 10-minute grace period will be granted, thereafter, wait time will be charged at $15 for each additional 10 minute period.
Wait time past 30 minutes will revert the trip to hourly minimum pricing.
Stops (Airport & Point-to-Point Transfers)
Extra stops, including extra airline stops are charged a minimum $15 per “en-route” stop and include a maximum 10 minute wait period at the stop. Additional wait time is charged at the prevailing hourly rate in quarter hour increments.
Other charges include reimbursement for tolls, bridges, parking and airport, licensing and event fees.
Meet & Greet Services
On request, meet & greet services will be charged at $15.
Holiday & Off-Hour Surcharge
A $20 surcharge will be added to the base fare on transfers charged to your bill on the following holidays and during the hours of 12:00 am – 6:00 am: New Year’s Day, Thanksgiving Day, Christmas Day and Christmas & New Year’s Eve after 5:00 P.M.
Premium hourly rates may also apply on these holidays and during these off-hours times, as well as during other premium events and dates.
These terms will also apply to airport arrivals, whether scheduled or caused by delay.
On occasions that require overnight travel for chauffeurs, onsite coordinators or other client-dedicated staff, lodging and meals should be arranged and provided for by the client.
Rates, charges and terms are subject to change without notice